Disclaimer for Liveprool Florist Penny Lane
By placing an order on the Penny Lane Flowers website or when calling our customer services team to place an order, you are agreeing to the following terms and conditions.
Changes to your order
If you wish to change your order, please do so via the telephone at least 12 hours prior to dispatch to ensure that we have time to amend the order prior to dispatch. We cannot guarantee to accept changes made to your order after that time.
Our website has a secure checkout and we therefore encourage customers to place their orders online. However, on occasion, when submitting customer's credit/debit card details to our bank, we receive payment failures which prevent us from accepting your order immediately.
Occasionally credit cards that are entered correctly and have sufficient funds are not validated because the card issuer is performing a random security check. In these cases, we will still have received your order but need to take payment over the phone. We will email or call you in these circumstances. If you receive a message to tell you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.
Due to time differences, payments made out of office hours, or problems getting hold of customers via the contact details they have provided, we are sometimes unable to process a valid payment prior to the requested delivery date. If this is the case, once we have received payment, we will dispatch the flowers as soon as possible to ensure that there is no further delay. Although this delay is regrettable, it is outside our control and therefore we cannot offer any form of refund in these circumstances.